Refund Policy

Thank you for shopping at Gramma D's.

If you are not entirely satisfied with your purchase, I am here to help.  I take pride and care when making each item.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds

Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item. If your return is approved, I will initiate a refund to your credit card that you used for the purchase. Depending on your card issuer's policies, you should receive the credit within 5-10 business days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Damages

If the item is damaged during shipping and the buyer did not purchase insurance, the seller will not issue a refund. Buyer has the option to purchase insurance on each item at their request with a notification prior to purchase.